We're here to help

Before you write: quick answers

Many questions can be sorted straight away from your account or our help pages. If yours is not covered below, send us a message and include your name and membership number so we can find your profile quickly.

• Lost or damaged band

  Tell us straight away if a band or card is lost: you can issue a new membership number from Lost band.

  Go to Lost band

• Renewing or changing your plan

  See your expiry date, renew or extend your membership, or move to a family plan.

  Go to My subscription

• Updating your medical record

  Change your conditions, medications, allergies or emergency contacts at any time; responders see the updated record.

  Go to Medical record

• How responders see your profile

  A step-by-step look at what happens when a paramedic or bystander looks up your membership number.

  How MedibandPlus works

• Plans and prices

  Compare personal and family plans and membership terms.

  See pricing

• Privacy and who can see your information

  How your details are stored and what a responder can and cannot see.

  Read the privacy policy

Looking for something else? Browse the frequently asked questions.